兴业上海分行——— 严格把关规范服务价格管理

Societe generale Shanghai branch - strictly standardize management of the service price

Bank charges and the price relationship between the common people's vital interests, greatly small change affects the nerve of the public opinion. The reporter learns from industrial bank, Shanghai branch, the bank according to relevant regulations, combined with their own characteristics, the pass of three, to further standardize the service price management.

The pass of audit pricing, under strict service price management mechanism. The bank facility service pricing for unity, strictly comply with national laws, regulations and related policies and regulations, quality high speed to carry out the government and superior departments to formulate the strike price. For superior departments issued with specified range of floating pricing, the bank scientific cost are accounted, fully considered the financial consumers bear ability, and implement strict internal audit process, to ensure the legal compliance, make scientific pricing, credit management.

Pass of information disclosure, plain code marks a price, to guarantee the financial consumer shall have full right to know. The spirit of "swift, open, accurate, comprehensive" principle, to do a good job of service price disclosure, accept the supervision from the public. It is understood that the unified production services, publicity and folding of charges and other data, issued to all outlets to the public, along with clear words, avoid customer produce ambiguity in understanding. If encounter service price adjustment, the bank will be immediately communicated to business line, and supervise the performance of the inform obligation, when necessary, will also be made in written, methods such as phone or SMS to inform related customers, improve service charge for the transparency of information, fully respect the consumers' right to know. Involving charges of products and services, the bank faithfully marketing campaign to the consumers, so that consumers overall measure of performance to price ratio, free choice, independent trade.

The pass of the supervision and administration, establish relevant punishment measures, has must rectify a mistake. The bank strictly supervise service price and the price of the public, not regular inspection on facility service price management agencies, once found the problem, investigate. In addition, if there is due to operator error mistakenly accept, accept, dot will take the initiative to contact the customer a refund formalities, and make explanations and relief work. At the same time, the bank continues to improve and perfect customer service hotline complaints handling mechanism, set up branches in head office is on the basis of the customer service telephone complaints, branches of non-standard business complaints telephone, customers can also through customer visit guest book, suggestion boxes, fax, etc. Various channels of supervision. The bank arrange full-time personnel to handle customer complaints, to ensure that can to report complaints of irregularities in the first time to respond.

In addition, the bank on the basis of extensive investigation, fully considering the small micro enterprise loan pricing, independent research and development for small business loan pricing model, the current interest rate policy to allow, within the scope of the implementation of the regional, industry, customer and product differentiation, pricing, in order to reduce small micro enterprise financing costs.

Henceforth, industrial bank, Shanghai branch will continue to adhere to the "seven" is not allowed, "backtracking" principle, with "compliance fees, to the transparent pricing, quality, cost reduction and benefits" as the criterion, further standardize pricing services, protect the legitimate rights and interests of financial consumers, close customer relationships, improve service quality, promoting the sustainable the sustainable development of the business.