济宁兴业银行打响“绿色金融”服务品牌提升战

Jining societe generale launched "green finance" service brand

On March 12, a rare rain come to jining. March at the same time, the jining societe generale do financial services is the awaken of spring is abundant.

In the spring, how about your mood? On March 5 days again, March 15 days again, there is learn lei feng, somebody's rights; Both opening and closing, some issues are still in the fermentation...

The report clearly put forward the party's 18 to ecological civilization construction in a prominent position, strive to build a beautiful China, realize the sustainable development of the Chinese nation.

So, jining jining generale in service and support economic development to do what work? And how to improve the financial service quality, optimize the financial service process, innovative financial products, continue to increase in jining green economy in the field of new financial support ability? In the face of an important industrial and energy city of jining in shandong province this, jining societe generale and how to perform the social responsibility, support the development of environmental protection and recycling economy, and promote economic development of jining? In early March 2013, the public network reporter entered the jining branch at societe generale, personally appreciate the jining jining societe generale support economy, creating "service from sincere", boost the green financial service warm spring magnificent poem.

Singing beautiful jining high quality service

Most beautiful home town water, however, the most strong but the canal. Jining industrial bank of the deep love for hometown into a social responsibility, to using the power of the green financial services to the people, makes the "jining" beautiful landscape picture scroll. First, increase green lending jining societe generale, focus on serving local sustainable economic development. Open innovation business actively, through the collection trust, issuing urban construction investment bonds, further strengthen the support of local government financing platform. Earnestly implement the CPC municipal committee and municipal government about support universal business requirements, implement the financial support to small and medium-sized enterprise development policies, solve the problem of a large number of small and medium-sized enterprise financing difficulties. From the overall situation of the city's economic development, play special advantage, support local major projects, accumulated 3 billion yuan lending for key projects.

2 it is by increasing the service channel and perfect service facilities. Jining societe generale zoucheng city has been set up, yanzhou branch, achieve three foreign branches. For daily deposit or for the convenience of customers, in the urban setting self-service equipment, a total of 17, self-help equipment units are within a volume ranked the province system, network Settings and self-help tools put in the number of the same year in jining area of joint-stock Banks.

Three is to optimize window layouts, perfect functional partition. In sales department, for example, daily operating cash window to five, three approaches to business window, financing business window 1, at the same time set up the elderly exclusive service channel, 60 years of age or older clients transact the counter business, set up online banking transactions within terminal, kara electronic bank self-service equipment, such as reducing the customer waiting time, improve the service efficiency.

Four is to improve the staff service skill level. Jining bank attaches great importance to the employees' skills upgrading and business study, insist on the morning meeting, evening will learn system, organization learning business knowledge and service etiquette training, and questions from the audience and simulation exercise, 2012 at the annual bank shandong branch organization theory and skills of examination of the province's third place in the system excellent result, service evaluation score of 98 points, ranked in the forefront, is recommended as the headquarters of star grade service branches, more than recommended a headquarters of star grade service.

Five is financing services strive to close to the people. Jining bank financial products with rich varieties, yield stability, high safety, are very popular with customers. Since since the opening of jining societe generale, has sales of wealth management products of 2 billion yuan. Jining societe generale for the convenience of citizens, but also on surrounding schools, hospitals and other units on the door to door service; Organize expert financial management team through TV, newspaper publicity channels for citizens financial advice is put forward; And through innovative products and services, wealth to the customer to conduct a comprehensive planning, the implementation of the property to maintain or increase its value.

Green economy financial run-up canal

The eighteenth big report points out that should through the ecological civilization construction, efforts to achieve "beautiful China" vision, the ecological civilization construction to unprecedented heights.

Recently, the relevant person in charge of jining societe generale said in an interview with reporters, the eighteenth big beautiful China, proposed construction of "green, energy saving, environmental protection, sustainable" is vital and essential connotation of the core. From this perspective, jining societe generale advocated and practiced in recent years, the concept of "green finance" and "beautiful China" core content is the same.

Energy conservation and emissions reduction, low carbon life is a healthy life style, financial institutions should play a leading role in driving this change. Jining societe generale recognize the jining city in shandong province as an important industrial and energy, energy conservation and emissions reduction and way to adjust the structure of the task is very heavy, at the same time give the opportunities brought about by the financial institutions in the development of green finance is very much also. Since last year, jining societe generale actively into jining economic transformation in the development process, in order to energy conservation and emissions reduction loan products as the breakthrough point, broadening the channels of developing green financial business, and strive to shape the green financial brand. 2012 jining for green finance business bank is 2.1 billion yuan RMB, the year increased by 1.225 billion yuan, support the development of jining energy-saving environmental protection industry.

"Societe generale as the country's first and only 'equator Banks', unswervingly practice" equator principles ", in response to the eighteenth big' ecological civilization construction, continue to spare no effort to promote "green finance" business development at societe generale." Jining societe generale officials said.

Sincere service and common societe generale

As a "sincere service, common societe generale" as the mission of the institution, jining societe generale actively create marketable financial products and services, channels of innovation service model, strengthen industry alliance cooperation, to provide customers with diversified and personalized services, distinguished guests and the widespread praise of many customers.

First, serve the public, contribute to society. Jining societe generale has always put customer satisfaction as the only standard to measure the service level, and constantly pay attention to detail, optimizing the service environment, improve the service attitude, improve the efficiency of service, efforts to jining to forge a client's trust bank societe generale.

Two is your honour, intimate service. To provide services to provide added value for VIP customers, good idea, jining societe generale comprehensive build a VIP customer service system. In this system, the establishment of a reasonable division of labor, management norms, the working mechanisms of incentives in place, set up the professional managers team, for the black gold customer and key customer "one to one" personalized service, according to the VIP customers' requirements and risk appetite, to provide regular financial product configuration scheme and standardized financial management consulting services, for VIP customers at least equipped with one or more qualified AFP, familiar with the work of the financial bank wealth management products and guest service manager. And relying on AnYu life and private banking clients platform and a VIP customer service system, strengthen and insurance companies, securities companies, retired cadres center, newspapers, hospitals, legal institutions such as consultancy, hairdressing and cooperation, for VIP customers to provide diversified, comprehensive value-added services in place.

In the process of singing "beautiful jining, societe generale people are using their wisdom and hard work, add more spectrum and moving music.

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